Community
Covid-19 Update

Community Update

 

NSW Health has advised that Tramsheds is a Casual Contact location for Monday 2 August 2021. Therefore anyone who visited or worked in any part of Tramsheds between 4:05pm and 4:50pm on Monday 2 August is a casual contact and must immediately get tested and self-isolate until they receive a negative result.

All casual contacts should also continue to monitor for symptoms and if symptoms occur, get tested again.

 

As this will impact a number of our retail staff, you may see some short term retail closures over the next couple of days and we ask for your patience while our operators assist NSW Health with their testing efforts.

 

A confirmed case of COVID-19 also visited the centre on Saturday 24 July.

 

The locations visited and relevant advice is:

 

Chambers Cellars: Saturday 24 July 2021 at 1:53pm

Anyone who attended this venue is a close contact and must immediately get tested and self-isolate for 14 days regardless of the result, and call 1800 943 553 unless they have already been contacted by NSW Health.

 

Fish & Co: Saturday 24 July 2021 at 1:20-2:00pm

Anyone who attended this venue is a close contact and must immediately get tested and self-isolate for 14 days regardless of the result, and call 1800 943 553 unless they have already been contacted by NSW Health.

 

Supamart: Saturday 24 July 2021 at 1:30-1:45pm

Anyone who attended this venue is a casual contact and must get tested and self-isolate until they receive a negative result. You should continue to monitor for symptoms and if any symptoms occur, get tested again.

 

All stores have undertaken all additional cleaning measures in addition to the strong cleaning measures already in place and are open for business. 

The Centre also undergoes a full deep clean each night as part of our regular cleaning regime introduced at the onset of the pandemic to assist in protecting our community and will undertake additional measures following the confirmation of a contact.

We continue to co-operate with NSW Health and will keep all our customers and retailers informed and provide you with more information as we receive updates.

Tramsheds takes the safety of its customers, retail partners, staff and community seriously. If you are concerned or you would like to receive further information on COVID-19, please call the Australian Department of Health Coronavirus Health Information Helpline on 1800 020 080. The line operates 24 hours, seven days a week.

Further information is available at: 
https://www.nsw.gov.au/covid-19/latest-news-and-updates

 

We are here for you
While things may be changing around us, one thing remains constant and that is our commitment to ensuring we are here for you when you need us. 

 

As we are all aware, the Premier has announced increased restrictions from 11:59pm Saturday 17th July 2021.

 

In line with this, a number of our stores will temporarily close to face to face service except the following who may remain open:

- Supermarkets and grocery stores (including butchers, bakeries, fruit and vegetable stores, liquor stores and fishmongers);

- Stores that predominantly sell health, medical, maternity and infant supplies;

- Pharmacies and chemists;  

- Petrol stations;

- Banks and financial institutions;

- Pet supplies;

- Post offices and newsagents; and

- Office supplies.

 

Many of our stores will continue to serve you via their online or click and collect channels to provide access to your much needed products and services. Please check with individual retailers regarding their trading during this time. 

 

As always please:

✔️ Wear a mask 

✔️ Check in via QR Code at each entry to centre and store

✔️ Sanitise hands

✔️ Socially distance 

✔️ Be Kind and look out for one another

Physical distancing when in our centres

We recognise the critical importance of physical distancing. To help our community maintain physical distancing while in our centres we have installed additional signage, are working with our retailers to provide appropriate space for customer queues and have implemented signage at gathering points, including at our vertical transport locations, entry/exits and car parks, for guidance around effective social distancing in these areas.  

Each retailer also has signage to support this by communicating how many patrons they can accommodate in their space, given any current restrictions. We ask that you assist by always following all signage and directions when shopping in centre and being mindful of others around you.

 

Safety and Preventative Measures at Mirvac Retail Centres

The health, safety and wellbeing of our customers, retail partners, employees and our community is our highest mission.

 

In response to the COVID-19 pandemic and to keep our community safe, we implemented significant precautionary cleaning, hygiene and sanitising practices at the onset of the pandemic.

 

In addition to our existing rigorous cleaning and sanitising practices, we are taking additional measures which include but are not limited to:

- Increasing the frequency and intensity of our cleaning efforts of all commonly touched surfaces including seating, doors, lift controls, food courts, and amenities.

- Dettol gel sanitisation at convenient locations including entrances and exits.

- Actively encouraging the practice of good hygiene and preventative measures throughout the centre.

- Requiring all service providers to confirm they have not travelled overseas or been in contact with a confirmed case of COVID-19 in the past 14 days.

- Queuing and crowd management in our food courts during busy times

- Increased staff presence with blue COVIDSafe vests worn by staff to easily allow you to find help or assistance

- Increased hand sanitiser stations at car park pay stations and antibacterial and microbial silver-ionised safety film on all ticket machines and pay stations

- Introducing a contactless customer experience service and our Customer Support Centre which is contactable via phone, email, social media or SMS for extended hours every day of the week. 

 

We also continue to ensure we follow the latest advice and regulations from the Australian and State Governments as the situation unfolds.